How can I speak with a person for help or other questions?

Have a question, problem, or want to pass along a suggestion? We'd love to hear from you at 1-877-612-CAFE (2233) or send us an email at This email address is being protected from spam bots, you need Javascript enabled to view it

What am I purchasing when I buy a CafeScribe eTextbook?

CafeScribe's book license grants you a lifetime non-transferable license to that edition of the book on three computers.

What user name and password do I use after I install and run MyScribe the first time?

Use the email address and password you used to create your CafeScribe account.

I could not install the MyScribe finish the installation process. What should I do next?

The installer must connect to our server to download a valid software license. If you have problems, try connecting from network that does not use a proxy server. Most home WiFi networks do not use proxy servers.

If your network requires you to use a proxy server, you can access the proxy settings from the Edit > Settings menu option in MyScribe. A link to 'Configure your network settings' will appear on the sign-in screen if MyScribe detects an active network connection but cannot access our servers.

I am trying to install the MyScribe on a fourth computer, but I keep getting an error message when I try to sign-in. What is happening?

The license you purchased grants you permission to you use your book on three computers. If you need to install MyScribe on additional computers please contact our support desk - This email address is being protected from spam bots, you need Javascript enabled to view it  

How do I return my CafeScribe book purchase?

Our “Book Returns” page has detailed instructions for returning your books

What happens to my notes when I upgrade to the most recent version of the MyScribe?

Upgrading your version of the MyScribe will not affect your highlights and notes

When will more textbooks be available to download?

We are working closely with the largest publishers to make content available for you to download. If you are a professor or student and would like to request for a specific book, please send us an email:  This email address is being protected from spam bots, you need Javascript enabled to view it  

Why are digital rights restrictions necessary?

CafeScribe licenses content from textbook publishers and authors. Our licensing agreement includes restrictions that we are required to enforce. We believe that as electronic books become a more familiar medium, digital rights will become less restrictive. Feel free to contact This email address is being protected from spam bots, you need Javascript enabled to view it if you have any particular questions

Can I sell my book to another student when I am done using it?

No. We do not support student-to-student sales.

Can I copy and paste my eTextbook content to other programs?

Yes; however publishers have the option of restricting the amount of content you can export. In general the limit is 30% of the entire book content. We enforce the limit by counting the number of characters that you include in each copy operation.

Can I print the textbook?

The MyScribe supports printing of book content. The print limit for most books is 30%.